Return-to-Base Product Warranty

This warranty is provided as the standard warranty option with the purchase of any G&T Product
Component (enclosure, host computer or peripheral).

This warranty covers all of the hardware components purchased from G&T except for the items listed
in Special Conditions below.

This warranty does not cover damage or failure due to external causes such as lightning and power
surges, fire, abuse or misuse, operating outside of prescribed environments, and problems arising from
integration of products not supplied by G&T.

G&T will not be liable in any way for accidental damage, physical damage, damage in transit, theft,
software or operator error arising from the use of their products.

Warranty Period

A GNT Product Component is covered by warranty for a period of 1 year for parts and labor from
the date of receipt. The warranty does not cover removal or replacement of the part.

No warranties, expressed or implied, will apply after the one-year warranty period.

How to Apply for Warranty Repairs

For warranty claims please call +82-70-7893-2759 during business hours and ask to speak to one of our
Service Technicians. You will be asked for a description of the fault and be provided with a Return
Merchandise Authorization (RMA) number. You may be asked to fill out our Return Merchandise
Authorization form:
Click here to fill out our online Return Merchandise Authorization Form

Once you have been issued with a Return Merchandise Authorization (RMA) number you can make
arrangements to return the faulty component, at the customer's expense, to our repair center located
704-508, Gaepo-3Dong, Kangnam-Gu, Seoul, Korea

The RMA number must be clearly visible on the exterior of the package and on the Bill of Lading.
Shipments without an RMA number will not be accepted.

The repaired/replaced part will be returned at G&T¡¯s expense. Replaced components will become
the property of G&T

DOA Policy

If a GNT Product component experiences a fault within the first 7 days of after receipt, G&T will send
a replacement component to you immediately.

Repair Policy

Faulty goods returned will be repaired or replaced depending on the manufacturer¡¯s policies.
Where possible, GNT will replace the faulty goods in a prompt manner. However some goods cannot
be replaced and will be sent back to the manufacture for repair or replacement under
the manufacturer's warranty.

(Note that the process of return and replacement may take weeks. We advise our customers to purchase
spares of any critical components, so that their products can be serviced as soon as possible.)

If the part is found to be in satisfactory working order, the part will be returned to the customer at
the customer¡¯s expense.